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Customer Support Specialist 17382

  • By Admin
  • February 4, 2025
  • 23 Views

Job Title: Customer Support Specialist 17382

 

Location: Houston, TX

 

Rate: $16.76/hr

 

Contract Duration: 02/10/2026

Job Description:

-Position requires some decision making to respond to and resolve routine and non-routine customer requests, inquiries and complaints about billing, policies, etc. with knowledge of corporate procedures & policies.

-Position emphasizes public relations and effective revenue risk management. Handles situations which may require adaptation of response.

-Provides direction and guidance to less experienced team members.

-May receive inbound Assist telephone calls.

-Responds to assist from call centers inquiries in an efficient and courteous manner and records/processes commitments on customers’ accounts as appropriate.

-Work with call centers and customers to resolve agency/customer issues.

-Reports fraudulent conditions to management.

Requirements:
A High School Diploma and 2 years of customer service experience with any experience in Texas deregulation a plus.

To apply for this job email your details to chrissy.mulay@gttsi.com