Job Title: Customer Support Specialist 17382
Location: Houston, TX
Rate: $16.76/hr
Contract Duration: 02/10/2026
Job Description:
-Position requires some decision making to respond to and resolve routine and non-routine customer requests, inquiries and complaints about billing, policies, etc. with knowledge of corporate procedures & policies.
-Position emphasizes public relations and effective revenue risk management. Handles situations which may require adaptation of response.
-Provides direction and guidance to less experienced team members.
-May receive inbound Assist telephone calls.
-Responds to assist from call centers inquiries in an efficient and courteous manner and records/processes commitments on customers’ accounts as appropriate.
-Work with call centers and customers to resolve agency/customer issues.
-Reports fraudulent conditions to management.
Requirements:
A High School Diploma and 2 years of customer service experience with any experience in Texas deregulation a plus.
To apply for this job email your details to chrissy.mulay@gttsi.com