Job Title: INFRASTRUCTURE TECHNICAL – Project Manager – 24/7 IT Monitoring Tools and Process track Industry

Type: Energy & Utility

Functional Area: IT Delivery Management

Employment Type: Contract

Duration: End of 2022 with possibility of further extension

Location: Juno Beach, Florida [Remote work is not an option at this point]

Pay Rate: $49.50, No Per Diem

POSITION SPECIFIC DESCRIPTION:

The Project Manager is a vital position responsible for the planning, organizing, and managing the internal and external resources, milestones, and deliverables that are subset of the overall transformation program plan focused on the establishing the 24/7 Fusion IT Monitoring Center using a Service Provider. The position will influence some of the key project decisions and outcomes.

JOB DUTIES & RESPONSIBILITIES:

Work with the Program leadership team to establish the various project plans and milestones for 24/7 IT Monitoring and Fusion Center Track

Engage internal and externals technical teams to drive technical architecture discussions for the establishing a comprehensive Infrastructure Monitoring Functions

Engage with EA and other internal technical teams to drive Infrastructure tools selection for the Fusion center operations

Work with the Fusion Center Operations Leader to establish work processes for various functions performed by the fusion center

Coordinate with the Facilities to oversee the realization of IT Fusion Monitoring center workspace in PGA office

Engage with Digital Workplace team in driving the installation of the A/v equipment and office space setup for the operating team

Engage with the Fusion Center Operations Leader and external service provider teams to build Farshore monitoring functions

Work with the Fusion Center Operations Leader facilitate the Fusion Center technical operating architecture for tools

Work with Fusion Center Operations Leader to in vendor selection for Fusion Center tools implementation

Manage PM from Services Provider for this initiative

Manage Risks, Issues, and Action items for the project

Facilitate issue resolution and decision making

Manage escalations and problem solving

Provide updates to Program leadership on the project progress

REQUIRED EXPERIENCE:

General understanding of the various best-in-class Infrastructure monitoring tools available in the market

Experience in working with Managed service provider offering remote infrastructure support services

Experience in in managing and implementing the ITIL processes

Experience in the implementing ServiceNow work management platform for the IT operations

Sound knowledge of the process engineering and IT work process design frameworks

General understanding of the Infrastructure tools and its integration with ServiceNow

Understanding of Service Catalog development process

GENERAL PRODUCTIVITY REQUIREMENTS:

Experience with large scale technology infrastructure implementations.

Experience with M365, Teams, Jira

Experience using Microsoft Project tools

Experience with SharePoint

Exceptional Data analysis skills using Excel

Exceptional Presentation and Dashboarding skills

Experience with using ServiceNow

Self-directed and not requiring step by step direction

Project risk Meeting management skills

GENERAL REQUIREMENTS:

PMP/Agile Certified

Agile work management experience

Bachelor’s degree in related field, such as information technology, computer science

Requires 5-8 years of relevant work experience

In-depth knowledge and experience managing projects across infrastructure domains (network, compute, collaboration)

Ability to work in a highly collaborative and highly matrixed, fast-paced, entrepreneurial, transparent, flexible and vendor centric work environment.

Pragmatic problem solver with good judgment, proactive and independent ability to recommend solutions to challenges

The desire and ability to embrace and demonstrate our core values of Collaboration, Accountability, Respect and Empowerment