|Job Title||Project Manager – Infrastructure and Operations Managed Services Transition Track|
|Industry Type||Energy & Utility|
|Functional Area||IT Delivery Management|
|Duration||End of 2022|
|Location||Juno Beach, Florida [Remote work is not an option at this point]|
|Pay Rate||$60, No Per Diem|
The Project Manager is a vital position responsible for the planning, organizing, and managing of the internal and external resources, transition milestones, and deliverables that are a subset of the overall transformation program plan for the respective Service Towers. The I&O operations transformation program involves moving ticket resolution work to an external managed services provider involving all the activities required of the Knowledge Transition, stabilization, and strategy state.
JOB DUTIES & RESPONSIBILITIES:
Work with the Program leadership team to establish the various project plans and milestones for each Infrastructure Service Area
Engage with the Service Delivery leader of each Services Area to drive the execution of the plan.
Managed PMs from Services Provider to manage the transition of services from the internal staff to external staff
Manage Risks, Issues, and Action items
Facilitate issues resolution and decision making
Provide updates to Program leadership on the project progress
Experience in Infrastructure Managed services outsourcing knowledge transitions
Experience in managing contract execution for typical infrastructure outsourcing
Familiarity with the managing knowledge transition during typical outsourcing across the following Service Areas – Networking, Data Center and Tools, Cybersecurity, Hybrid Cloud Operations, backup and Storage, Digital Workplace, etc.
Familiarity with implementation of SLAs
Experience with managing Infrastructure Policies and Procedure manual creation during Knowledge Transition
Experience in managing Managed Service provider resources onboarding and tracking.
GENERAL PRODUCTIVITY REQUIREMENTS:
Experience with large-scale technology infrastructure implementations.
Experience with M365, Teams, Jira
Experience using Microsoft Project tools
Experience with SharePoint
Exceptional Data analysis skills using Excel
Exceptional Presentation and Dashboarding skills
Experience with using ServiceNow
Self-directed and not requiring step by step direction
Project risk Meeting management skills
Agile work management experience
Bachelor’s degree in related field, such as information technology, computer science
Requires 5-8 years of relevant work experience
In-depth knowledge and experience managing projects across infrastructure domains (network, compute, collaboration)
Ability to work in a highly collaborative and highly matrixed, fast-paced, entrepreneurial, transparent, flexible, and vendor-centric work environment.
Pragmatic problem solver with good judgment, proactive and independent ability to recommend solutions to challenges
The desire and ability to embrace and demonstrate our core values of Collaboration, Accountability, Respect, and Empowerment
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