Job Title: Project Manager – IT Service Management CoE Track, 11808

Industry Type: Energy & Utility

Functional Area: IT Delivery Management

Employment Type: Contract Role

Duration: End of 2022 with possibility of further extension

Location: Juno Beach, Florida [Remote work is not an option at this point]

Pay Ratet:  $49.50,  No Per Diem

POSITION SPECIFIC DESCRIPTION:

The Project Manager is a vital position responsible for the planning, organizing, and managing the internal and external resources, transition milestones, and deliverables that are subset of the overall transformation program plan focused on the establishing the IT Service Management Center of Excellence using an Service Provider.

JOB DUTIES & RESPONSIBILITIES:

Work with the Program leadership team to establish the various project plans and milestones IT service Management CoE

Engage with the internal and external service provider teams to create Farshore technical development and process excellence teams

Manage PMs from Services Provider for various service area transitions

Manage Risks, Issues, and Action items

Facilitate issues resolution and decision making

Manage escalations and problem solving

Provide updates to Program leadership on the project progress

REQUIRED EXPERIENCE:

Experience in in managing and implementing the ITIL processes

Experience in the implementing ServiceNow work management platform for the IT operations

Sound knowledge of the process engineering and IT work process design frameworks

General understanding of the Infrastructure tools and its integration with ServiceNow

Understanding of Service Catalog development process

Hands-on experience with implementing SaaS Software Development Lifecycle methodologies

GENERAL PRODUCTIVITY REQUIREMENTS:

Experience with large scale technology infrastructure implementations.

Experience with M365, Teams, Jira

Experience using Microsoft Project tools

Experience with SharePoint

Exceptional Data analysis skills using Excel

Exceptional Presentation and Dashboarding skills

Experience with using ServiceNow

Self-directed and not requiring step by step direction

Project risk Meeting management skills

GENERAL REQUIREMENTS:

PMP/Agile Certified

Agile work management experience

Bachelor’s degree in related field, such as information technology, computer science

Requires 5-8 years of relevant work experience

In-depth knowledge and experience managing projects across infrastructure domains (network, compute, collaboration)

Ability to work in a highly collaborative and highly matrixed, fast-paced, entrepreneurial, transparent, flexible and vendor centric work environment.

Pragmatic problem solver with good judgment, proactive and independent ability to recommend solutions to challenges

The desire and ability to embrace and demonstrate our core values of Collaboration, Accountability, Respect and Empowerment