Individual will work closely with application support teams, infrastructure teams, database administrators, business users, vendors, and site leadership to maintain system availability, resolve incidents, support planned activities, and improve operational reliability.

The successful candidates must be comfortable working in a highly controlled environment, managing multiple priorities, documenting activities, and providing hands-on onsite support when needed.

Key Responsibilities
• Provide daily operational and technical support for NAMS and Asset Suite 9.
• Troubleshoot application, infrastructure, database connectivity, interface, printing, and user-access issues.
• Respond to incidents, service requests, and application alerts in accordance with established service-level expectations.
• Support system startups, shutdowns, failovers, switchovers, disaster recovery exercises, and planned maintenance activities.
• Assist with Asset Suite 9 and NAMS environment validation following upgrades, patching, server maintenance, database work, or datacenter activities.
• Coordinate issue resolution across application, infrastructure, database, cybersecurity, networking, and vendor support teams.
• Perform application health checks and identify potential availability or performance concerns.
• Support batch processing, interfaces, scheduled jobs, integrations, and data-transfer activities.
• Assist with user provisioning, access reviews, role assignments, and security-related support activities.
• Develop and maintain operational procedures, troubleshooting guides, support documentation, and knowledge articles.
• Participate in root-cause analysis and corrective-action activities for recurring or high-impact issues.
• Identify opportunities to automate manual processes using tools such as Ansible, PowerShell, or other approved automation platforms.
• Support testing and implementation of application enhancements, patches, configuration changes, and infrastructure upgrades.
• Maintain accurate records of incidents, changes, testing results, system configurations, and completed activities.
• Provide onsite support for other assigned technology, infrastructure, and operational tasks.
• Participate in an on-call or after-hours support rotation when required.
• Follow all applicable cybersecurity, change-management, regulatory, safety, and site-access requirements.