GTTSi is seeking an experienced Senior IT Business Analyst to evaluate business processes and support the design and implementation of technology solutions that align with customer needs and strategic initiatives.

This role requires advanced analytical skills, technical expertise, and the ability to translate complex business requirements into clear functional and technical solutions. The successful candidate will work independently, support Tax and IT stakeholders across multiple initiatives, recommend best practices, and may lead functional teams or project workstreams.

Key Responsibilities

• Gather, analyze, and document business, functional, and technical requirements.
• Analyze business processes, workflows, systems, and practices to identify gaps and improvement opportunities.
• Develop user stories, process flows, functional specifications, and acceptance criteria.
• Support Tax and IT stakeholders across multiple concurrent initiatives.
• Partner with Product Owners, Scrum Teams, developers, QA teams, and business stakeholders.
• Translate business requirements into clear technical solutions and implementation plans.
• Analyze APIs, JSON payloads, system integrations, and end-to-end data flows.
• Write and execute SQL queries for data analysis, validation, and troubleshooting.
• Clarify requirements throughout development and testing cycles.
• Collaborate with developers to resolve requirement gaps and technical questions.
• Define test scenarios and validate solutions against documented business requirements.
• Support user acceptance testing, defect resolution, and production-readiness activities.
• Participate in sprint planning, backlog refinement, sprint reviews, retrospectives, and other Agile ceremonies.
• Monitor the performance and effectiveness of implemented solutions.
• Recommend improvements based on performance data, stakeholder feedback, and business outcomes.
• Support project planning, technology implementation, change management, and IT budget forecasting.
• Develop documentation, reports, presentations, and recommendations for business and technical audiences.
• Lead functional workstreams, projects, or cross-functional teams as assigned.
• Serve as a subject-matter expert and trusted advisor within the assigned functional area.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
• Six to ten years of experience in business analysis, IT systems analysis, and technology implementation.
• Experience gathering and documenting business and technical requirements.
• Experience developing user stories, process flows, functional specifications, and acceptance criteria.
• Experience analyzing APIs, JSON payloads, system integrations, and data flows.
• Proficiency in writing SQL queries for analysis, validation, and troubleshooting.
• Experience supporting UAT, defect resolution, solution validation, and production readiness.
• Strong understanding of Agile/Scrum and project-management processes.
• Experience working with Product Owners, Scrum Teams, developers, QA teams, and business stakeholders.
• Ability to manage multiple initiatives and work independently with limited guidance.
• Strong analytical, problem-solving, communication, and stakeholder-management skills.
• Experience leading functional workstreams, teams, or projects.

Preferred Technical Experience

• Experience supporting Tax-related business or technology initiatives.
• Knowledge of document-management platforms, SharePoint, and metadata management.
• Experience with Azure DevOps, Jira, Power BI, or similar tools.
• Experience with SAP, SAP BusinessObjects (BOBJ), and SAP Business Planning and Consolidation (BPC).
• Experience with IT budget planning and forecasting.
• Experience working with business-intelligence and enterprise-reporting tools.
• Ability to explain technical concepts clearly to non-technical stakeholders.